Terms & Conditions

Use of Services

2.1. Zamboola permits the viewing, copying, downloading materials available on the provided that the material so obtained is used solely for personal and non-commercial purposes and such proprietary notices appearing on the material are reproduced.

2.2. You hereby agree that you shall not at any time (i) distribute, resell, cross-sell, or permit access to the Services to any third party, (ii) permit multiple end users to access the Services using shared login credentials (i.e., a shared email address and password), (iii) use the Services other than in accordance with (a) the instructions or documentation which Zamboola may provide from time to time, (b) applicable laws and (c) the terms contained in this Agreement.

2.3. Zamboola may, at any time and without having to serve any prior notice to you, (i) upgrade, update, change, modify, or improve the Services or a part of the Services in a manner it may deem fit, (ii) change any promotion scheme, promotion period, grace period (by whatever name it is called) and (iii) change the contents of this Agreement or the Privacy Policy. It is your responsibility, in such cases, to review the terms of the Agreement from time to time. Such change shall be made applicable when they are posted. Zamboola may also alter or remove any content from the without notice and without liability.

2.4. Zamboola reserves the right, at its sole discretion, to suspend your ability to use or access the Services (or a part of the Services) at any time while Zamboola investigates complaints or alleged violations of this Agreement, or for any other reason. Further, it shall also have the ability to prohibit or restrict you from using the Services if Zamboola, in its opinion, feels that you are misusing the Services in any manner whatsoever.

2.5. You agree to abide by the terms and conditions of purchase imposed by any third-party supplier (“Suppliers”) with whom you elect to transact by using the Services, including, but not limited to, payment of all amounts when due and with the Supplier’s rules and restrictions regarding availability, booking, cancelling, rescheduling and use of fares, products, or services. You understand that any violation of any such Supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable product or services, in your forfeiting any monies paid for such reservation(s), and/or in Zamboola debiting your account for any costs that it incurs as a result of such violation.

2.6. Zamboola may, from time to time, run promotional campaign and contests that require you to send in material or information about yourself. Each such promotional campaign and contests has its own rules and regulations, which you must read and agree to before you participate in the same.

2.7. The use of Services is governed by Zamboola’s Privacy Policy. Zamboola’s Privacy Policy sets forth its practices regarding the collection, use and disclosure of personal information that it obtains about you in connection with the Services.


3.1. Zamboola shall have the right to charge transaction fees based on certain completed transactions using the Services. These charges/fees may also be altered by Zamboola without any notice. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Services.

3.2. By booking with Zamboola, you authorize Zamboola and its agents to transact with your bank or other payment gateways to obtain the necessary information required to confirm payment, collect payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking. Zamboola does not collect or store your credit card information. Please refer to our Privacy Policy to learn more.

3.3You hereby understand and agree that your reservation/booking is contingent upon Zamboola receiving the applicable fees/consideration/fares in its account and unless such monies have been credited into Zamboola’s account, it shall be under no obligation to issue you with the relevant tickets, reservation confirmation, passenger name record (PNR) or such other confirmations in connection with the Services.

3.4. In the event a booking or reservation does not get confirmed for any reason, Zamboola is under no obligation to make another booking to compensate or replace the earlier booking. All subsequent bookings shall be treated as new transaction without any reference to the earlier transaction. All refunds shall take place as per the normal banking payment cycle.

3.5. Payment shall be made through the payment gateways authorized by Zamboola. You must adhere to the terms and conditions that are prescribed by payment gateways through which you choose to transact. Zamboola shall not be gateways.

User Covenants

4.1. Zamboola hereby informs you that you are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:

  • (i) belongs to another person and to which you do not have any right; is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
  • (ii) harms minors in any way;
  • (iii) infringes any patent, trademark, copyright or other proprietary rights;
  • (iv) violates any law for the time being in force;
  • (v) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • (vi) impersonates or defames another person;
  • (vii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; and
  • (viii)threatens the unity, integrity, defense, security or sovereignty of UAE, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation.

Third party information.

5.1.The Website may provide information regarding third party website(s), affiliates or business partners and/or contain links to their websites. Such information and links are provided solely for the purpose of your reference. Zamboola is not endorsing the material on the Website, is not responsible for such errors and representation nor is it associated with it and you shall access these websites at your own risk. Further, it is up to you to take precautions to ensure that whatever links you select or software you download, whether from the Website, Mobile Applications, or other Services, is free of such items such as, but not limited to, viruses, worms, trojan horses, defects and other items of a

Unlawful or Prohibited Use.

8.1.You warrant to Zamboola that you will comply with all applicable laws, statutes, ordinances and regulations regarding the use of Zamboola’s Services and any other related activities. You further warrant that you will not use this Website in any way prohibited by terms contained in this Agreement or under applicable law.


9.1. You hereby acknowledge and agree that Zamboola provides intermediary services and is not, and shall not be deemed to be a Supplier, and therefore may not be held responsible in any way for any lack or deficiency of services provided by any Suppliers you choose to engage or hire or appoint Zamboola the Services. Therefore, Zamboola is not liable for any errors, omissions, representations, warranties, breaches or negligence of any of the Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.

9.2. Zamboola shall have no liability in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and shall have no responsibility for any additional expenses incurred by you in connection with the same.

9.3. You hereby understand and acknowledge that the fares provided by Zamboola on the Website   are subject to change at the respective Supplier’s discretion and Zamboola shall not be responsible for any increase/change in the fares/fees provided by a particular Supplier (and as displayed by Zamboola on the Website  ).

9.4. Zamboola shall not be liable for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the inability to use or performance of the Website, Mobile Applications or any other Service. This shall extend to the loss suffered by you due to delay or inability to use or access the Website or the Mobile Applications.

9.5. Zamboola shall not be responsible or liable to you in any manner for any losses, damage, injuries or expenses incurred by you as a result of any disclosures made by Zamboola, where you have consented to the making of such disclosures. If you have revoked such consent under the terms of the Privacy Policy, then Zamboola shall not be responsible or liable in any manner to you for any losses, damage, injuries or expenses incurred as a result of any disclosures made by Zamboola prior to its actual receipt of such revocation.

9.6.Zamboola shall not be responsible to provide any updates on schedules, availability, cancellations, and modifications to the services provided by the Suppliers.

Term and Termination

12.1. This Agreement will remain in full force and effect while you use any Service in any form or capacity.

12.2. In the event Zamboola discovers or has reasons to believe at any time during or after receiving a request for Services from you that the request for Services is either unauthorized or there has been misrepresentation of facts, Zamboola shall have the right to take any steps against you, including cancellation of the bookings, forfeiture of payment etc. without providing you with prior intimation. Zamboola shall not be responsible for any damages causes as such a consequence

12.3. Zamboola reserves the right to terminate its Services provided to you in the event of breach of any terms contained in this Agreement, misrepresentation of information, any unlawful activity or is unable to verify or authenticate any information the user submits to Zamboola.

12.4. Clauses under the headings Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution, and Notices shall continue and survive the termination of this Agreement.

Dispute Resolution and Governing Law

13.1. This Agreement and any contractual obligation between Zamboola and you will be governed by the laws of UAE, subject to the exclusive jurisdiction of courts at UAE.